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Customers Say

He was prompt and efficient.  He was also very friendly.
Giselle from a Large Canadian Chartered Bank
April 14, 2014.

+++ 

Amrinder Punni was a great help.  He helped us out and was extremely friendly.  He was Awesome!!!!
Charity from a National Pharmaceutical Retailer
April 14, 2014.

+++

Always professional, courteous.
Marc from an International Fastener Company
April 14, 2014.

+++

Field Specialist, Anhton knew what was wrong with the pharmacy printer and he fixed it. He fixed the printer in a reasonable time.  He had the part in his hands when he came into the store.

Andrew from a National Pharmaceutical Retailer
April 7, 2014.

+++

The FSS was prompt, he knew exactly what the problem was that needed to be addressed and completed the service call in under 10 minutes. He was fast, friendly and efficient.

Tally from a Large Canadian Chartered Bank
April 7, 2014.

+++

The guy was nice and friendly, giving helpful troubleshooting advice.

Dan from National Pharmaceutical Retailer
April 7, 2014.

+++

Amrinder called ahead to let us know he would be arriving as soon as he could. He came at 3:45 and did a thorough job. He was very polite and professional. He did a great job and was very quick, as to not impact our clients.

Nicole from a Large Canadian Chartered Bank
March 31, 2014.

+++

Adel is friendly, knowledgeable and understands the importance of our company printer needs.

Laurie from a National Pharmaceutical Retailer
March 31, 2014.

+++

Field Service Specialist was very knowledgeable, friendly and demonstrated how to accurately use the device. Answered all questions accordingly.

Jessica from a Large Canadian Chartered Bank
March 31, 2014.

+++

He was very pleasant and dressed neat and appropriate, he also worked in a timely manner and was very polite in answering questions.

Jennifer from a National Pharmaceutical Retailer
March 24, 2014.

+++

I thought he got here promptly, and explained to me what the problem was. And any questions I asked, he explained easily.  I explained how negativley it would affect us if this computer were to break down, and he said he will get the part and come back as soon as he could.

Kelly from a Provincial Insurer
March 24, 2014.

+++

His name is Mark and He always responds to Us asap as soon as Our H/O sends him out and He goes above and beyond to make sure Our printer gets repaired right away and stays to check with Us on the out put of the labels and what not!!….and We like him very friendly and nice!!!

Kelsey from a National Pharmaceutical Retailer
March 24, 2014.

+++

I was working with David. He is VERY professional and knowledgeable tech. Always in time.

Yosef from a Large International Computer Company
March 17, 2014.

+++

The specialist was extremely pleasant and efficient.  He knew what he was doing and fixed our problem as soon as possible.  He was very informative and a bonus he made us laugh!!

Pretha from a National Pharmaceutical Retailer
March 17, 2014.

+++

He was professional in working with our printer and made sure it worked properly.

Sandra from a Canadian Distributor and Retailer of Hardware, Home Improvement and Gardening Products
March 17, 2014.

+++

Mark, who responded, was friendly and professional and completed the required maintenance quickly and effectively.

Megan from a National Pharmaceutical Retailer
March 10, 2014.

+++

Rob was dispatched, very professional, and quick.

Clint from a Large International Computer Company
March 10, 2014.

+++

So far I met the guys… you are hard working and full of energy!

Faiz from an Information Technology Services Company
March 10, 2014.

+++

He did not make assumptions – “asked” first – knew exactly what the issue was and came prepared with the applicable part, etc.

Vickie from a Provincial Insurer
March 3, 2014.

+++

Great Response Time.  Excellent communication – Mike noted my concerns and complaints regarding our printer. After a short while, he explained what he repaired. Very professional and friendly.  I’m so happy the printer works!

Gisele from a National Pharmaceutical Retailer
March 3, 2014.

+++

Warren quickly isolated the issue and provided quick solution to problem

Ron from an International Manufacturer of Health and Beauty Products
March 3, 2014.

+++

We called our support line just yesterday and Warren brought in the new machine today. The service is quite good and he ensured it worked before he left.

Irene from a Large Canadian Chartered Bank
February 24, 2014.

+++

Karim was very knowledgeable about what he was doing and was very good at explaining what happened for future reference.

Yen  from a National Pharmaceutical Retailer
February 24, 2014.

+++

I have dealt with Marc many times before; he is always professional, knowledgeable and efficient.

Samantha from a National Pharmaceutical Retailer
February 24, 2014.

+++

He was so pleasant, came very quick and he fixed the problem!

Valentina from a National Pharmaceutical Retailer
February 17, 2014.

+++

He was very professional, knew exactly what to do in very little time.

Mary from a Large Canadian Chartered Bank
February 17, 2014.

+++

From the initial call to completion of the work, Gord has said and done the right things.  He asked what the earliest time he can come by to work on my laptop and he worked on it as long as he said he would in his initial estimate, which allowed me to make better use of my downtime.

Sherrie at a Provincial Insurer
February 17, 2014.

+++

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News and Announcements
Looking for talent!

It’s very exciting when I find that we have to add people to our crew.  It means cool things are happening.  We have a couple of immediate openings right now,…
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Now Available for Download : Security White Paper

We’re happy to offer this Security White Paper for your reading and interest.  You can download it from this page.  It has been scanned for malware using both Symantec Endpoint…
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Brains II Customers Rank Field Service Specialists

We all tend to focus on bad news and not enough on the good news.  I was doing a quick analysis on the customer quality survey for field service calls…
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Growing Again…

Check out the Careers page for two new roles we are looking to fill.  We are seeking qualified, talented and excited people to create customer joy as Field Service Specialists…
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Older IT equipment? It’s more viable than ever!

While everyone flocks to talk about how mobile is taking over everywhere, and in many roles, this is absolutely so, we are seeing a very interesting trend when it comes…
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Brains II wins Printer Fleet Maintenance and Redeployment Contract

Brains II recently won a deployment and support contract with a major Partner  supporting a Multivendor Print environment for Break & Fix, Re-Deployment and Disposal.  This contract supports a Fleet…
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Hunting New Talent

We are always looking for great people here at Brains II.  Check out the careers page for the most recent postings.  We’re growing in Sales, Field Marketing and Information Technology.…
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Brains II announces Reverse Logistics

Brains II is pleased to announce the availability of our unique take on Reverse Logistics.  Many organizations will just do a takeout on older technology but only Brains II offers…
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Appointment of New President

Ross Chevalier appointed as President of Brains II Canada, Inc. Charles G. Hanna, Chairman and CEO, Brains II Canada, Inc. is pleased to announce the appointment of Ross Chevalier to…
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Service Industry Association

The Service Industry Association is a non-profit association of enterprises involved in the service and support of high-technology equipment, represented by their top level executives, whose role is to promote…
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